Stewart & Stevenson is Now Hiring a Regional Rental Service Manager at 8200 East Freeway Houston, TX 77029.

Responsible for maintaining operational readiness and daily management of local and regional Rental Service Department operations and staff.

• Oversee the daily operations of the Rental Service Department in assigned region.
• Maintain a safe and clean work environment at assigned locations.
• Plan and organize yard and field schedule as well as work method to complete assigned jobs.
• Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
• Ensure adequate labor and supplies are available to maintain fleet readiness.
• Assist with parts lookup/sourcing and order parts necessary to complete repairs and routine maintenance. Develop and maintain shop stock.
• Frequently evaluate and update preventive maintenance parts list for all product lines.
• Resolve issues regarding parts and labor shortages in a timely manner.
• Assist/Advise Account Managers with job scope of work as well as fleet/accessory requirements. Participate in job walks as needed.
• Review all rental orders for assigned area of responsibility to ensure fleet and accessories are available.
• Review all customer acknowledgments and time sheets ensuring they are legible, accurate, and submitted in a timely manner with emphasis on recovering billable items and operational readiness.
• Follow up and resolve escalated customer service concerns and ensure satisfactory resolution.
• Frequently evaluate departmental performance regarding quality of work and customer satisfaction. Identify areas for improvement and coach/mentor staff appropriately.
• Establish and maintain work standards identifying employee development and training opportunities.
• Hire, coach, and discharge Rental Service staff as necessary.

• Ability to organize and direct oneself and effectively supervise staff.
• Ability to inspire oneself and others to reach Company and Departmental goals and perform to the best of their ability while simultaneously identifying any gaps in training that may exist.
• Possess the trait of being organized following a systematic method of performing a task and identifying areas of opportunity to improve.
• Ability to influence a group of Technicians to work toward a common goal.
• Ability to utilize available time to organize and complete work within given deadlines.
• Ability to communicate verbally and in writing; clearly and concisely.
• Ability to proactively resolve work related issues.
• Ability to comprehend complex technical specifications/specialized information and provide solutions to help customers with their projects.
• Ability to take care of internal/external customers’ needs and resolve issues/concerns following Departmental and Company guidelines.
• Ability to collaborate effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Ability to possess a valid driver’s license and maintain a clean driving record as a condition of
  employment

Education & Expereince:

• High School Diploma or General Education Degree (GED) and four to ten years related experience required. Technical Certification in a related field of study or equivalent College/University degree strongly preferred.

Other Requirements:

• Prior experience leading a shop/field service team required.
• Prior supervisory/managerial experience preferred.
• Prior experience with customer service/satisfaction required.
• Strong technical product knowledge in a related or equivalent field required.
• Familiarity with diagnostic fundamentals and electronic service tool applications required.
• Frequent after-hours Service Team support and customer service required.
• Frequent travel to assigned regional shops, corporate functions, training, and job sites to include areas that have been affected by natural disasters required.

Physical Requirements:

Physical Abilities Lift /Carry

Stand                                       F (Frequently)                                   10 lbs or less                         C (Constantly)

Walk                                        F (Frequently)                                    11-20 lbs                                F (Frequently)

Sit                                            F (Frequently)                                    21-50 lbs                               O (Occasionally)

Handling / Fingering                F (Frequently)                                    51-100 lbs                             N (Not Applicable)

Reach Outward                       F (Frequently)                                    Over 100 lbs                          N (Not Applicable)

Reach Above Shoulder           F (Frequently)                                     Push / Pull

Climb                                      O (Occasionally)                                 12 lbs or less                         C (Constantly)

Crawl                                      O (Occasionally)                                 13-25 lbs                                F (Frequently)

Squat or Kneel                        F (Frequently)                                     26-40 lbs                               O (Occasionally)

Bend                                       F (Frequently)                                     41-100 lbs                             N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements:

• Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.

Working Conditions:

• Office, field, and shop environments. Field and shop environment may not have air conditioning.
• The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
• Additional functions and requirements may be assigned by supervisors as deemed appropriate.